Desktop Technician

Zolon Tech Solutions in Kalaupapa, HI

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled
Job Title Desktop Technician Location Camp H.M. Smith HI Duration 6+ Months with possible extension Active Secret Clearance required Job Description High school diploma or General Equivalency Diploma (GED). Four to nine (4-9) years of related experience in information systems. Under general direction, applies specialized knowledge in a single discipline such as assemblyintegration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Defines scope, plans, and deliverables for assigned projects. Collects identify, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancement, and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies. Stays current on emerging tools, techniques and technologies. Assists information engineers on the application of specialized knowledge to coding, testing, implementation, and documentation projects. Valid DoD 8570 +ce Certification (could accept Network +ce, Security +ce, or CISSP). Please attach the candidate's 8570 certifications and CompTIA CE report showing CE Units if cert is expiring within 60 days when responding. Duties Resolving trouble tickets Troubleshooting software and hardware Basic networking Documentation of tickets A resource must have a minimum of 4 years of related work experience. Must have good communication skills Experience troubleshooting with Microsoft window 10 is a plus Previous NGEN DOD and or military experience preferred. This is a client-facing role resource that will be hands-on support. Exceptional customer service skills are very important. Must have good verbal and written skills.
Associated topics: front desk, information technology, pc, service, support, technical support, technical support specialist, technician i, technician ii, technician iv

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