Responsibilities:Regular and consistent attendance Handling of emergency situations when called upon to do so General cleaning duties; and Compliance with our company dress code. Box OfficeOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers checks, gift cards and redeemed discount tickets, passes and couponsUp selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). Promoting the Regal Crown Club program Ensuring tickets are sold in accordance with the MPAA rating system and company policyResponding to phone calls and questions from guests in a manner that is consistent with our guest service philosophyConcessionOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers checks, gift cards and redeemed coupons as well as concession stock inventory.Promoting the Regal Crown Club program Operating, preparing and cleaning of all concession related equipment Up selling/Suggestive selling Complying with all local, state and federal food safety laws. Ensure required alcohol certification and training are current where applicable.UsherTearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.Inspecting backpacks and packages when applicable. Managing crowd control and assisting guests in finding seats in auditoriums when necessaryEnforcement of MPAA rating system Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriumsReporting to the management any problems, discrepancies or unusual situations that arise at the theatre.Perform in-auditorium concession auxiliary sales as directed by management Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditoriumMonitoring the cleanliness and operation of theatre vending equipment Assisting with all opening and closing duties as assigned by managementRequirementsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Employer Responsible Beverage Server training on Regal Online University.Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.Math Ability: Perform calculations with speed and accuracy and identify and correct errors.Reasoning Ability: Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.Personal Skills: Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Associated topics: backend, day manager, director, director food and beverage, grocery store manager, operations, restaurant manager, restaurant operations, shift manager, store manager