Specialist - Network Support Services

Employment Type

: Full-Time


: Retail

Job Description


The Network Engineering Operations Center (OPCEN) group supports the Inside and Outside Plant Engineering and Construction groups. Coordination of the work orders is done by the OPCEN group to meet Network Engineering's objectives.

The Specialist will be the team member focal for one of the following functional areas that the group will be responsible for: coordination of work orders with respective departments to meet customer's need date. The Specialist may be assigned as a lead for a function but ultimately will backup and share responsibilities with others in the group for coverage of other functions.


Essential Functions and Responsibilities:

Wt %


Receive, review, schedule, monitor and close work orders to meet Milestone dates:

  • Tracking PCM and Work Orders as issued
  • Monitoring Materials and releasing as required
  • Processing/updating schedule for timely notification tracking for Turn-Over, In-Service, Barcode Compliance and Construction Complete and All Work Complete.
  • Coordinate with Operations on force to load analysis.
  • Timely jeopardy notification
  • 75


    Project Management function for activity related to work order completions

  • Line transfers
  • Inter-departmental coordination
  • 15


    Other duties as assigned

  • Managing report card responses
  • Staged material review
  • PCM/WO forecast
  • Develop reports as needed
  • 10

    Supervisory Responsibilities
    This position has no supervisory responsibilities. Competencies
  • Strong Sense of Accountability and Responsibility
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks
  • Ability to work independently with minimal direction including with follow-up
  • Decision making (makes sound, well informed, fact-based decisions)
  • Results driven with a sense of urgency
  • Change Management -- adapts to new information, changing conditions, or unexpected obstacles
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
  • Strong attention to detail --accurate data gathering, insightful analysis, ability to manage logistics and tactical details with flawless execution
  • Excellent interpersonal communication, teamwork and project management skills required
  • Proven track record in working effectively with cross functional groups, sales organizations, and operations.
  • Analytical -- Ability to analyze complex deal structures.
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. Ability to communicate effectively through concise writing.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Process oriented - Knows and understands how to identify, analyze, and create efficient scalable and repeatable processes.
  • Ability to communicate with brevity and clarity orally and through written communication to management, co-workers and external customers.
    Planning skills -- includes qualifying and planning skills. Develop wholesale strategic planning capabilities, goals, objectives, revenue, margin targets.
  • Removing Obstacles competency -- includes active listening, clarifying problems, championing needed change, and facilitating resolution of inter-departmental conflict.
  • Qualifications

    Education and/or Experience:

  • Bachelor's degree in Electrical Engineering, Engineering Technology, Computer Science, Information Sciences or Business Accounting with a technical concentration from a four-year college or university is preferred or four (4) years equivalent work experience in a related field.
  • Work experience:

  • Five years' experience working in the telecommunications industry preferred.
  • Minimum three years' experience working specifically in the Network Engineering, Network Planning or Network Operations areas of the company is preferred.
  • Experience with the Network Switching, Network Transport and/or Outside Plant architecture of a wireline telecommunications company.
  • Demonstrated working knowledge in MS Office (Word, Outlook, Excel & PowerPoint).
  • Demonstrated experience presenting and speaking publicly.
  • Work Conditions

  • Daytime tour of duty; occasional scheduled night and weekend work.
  • May require working alone.
  • Required to meet multiple priorities and project due dates.
  • Work may be performed in an enclosed area lacking windows.
  • May require late hours and weekends to complete assignments and projects.
  • Indoor work - Exposed to indoor conditions, dust, noise, dirt, heat, various lighting conditions, etc.
  • Mental Requirements

  • Ability to manage multiple priorities, functions and tasks.
  • Requires leveraging leadership and a variety of technical skills to work across internal groups as well as with vendors and industry partners to support service offerings and infrastructure capabilities.
  • Requires alignment with the Company's F.A.S.T. Values F ierce Resolve -- be Focused, Determined, Overcome the toughest challenges A loha Spirit -- Heartfelt, Kind, Serve with warmth and humility S uperior Service -- Exceptional, Extraordinary, Strive to provide the very best T rustworthy -- Honest, Reliable, Make promises a reality
  • Requires alertness and attention to detail
  • Physical Requirements

  • Requires standing, sitting, lifting/carrying supplies and materials up to 25 lbs.
  • Requires reading paper documentation and electronic communications so typing and writing is a required.
  • May require traveling to various locations under varying conditions and to company branches and departments throughout the State of Hawaii in a timely manner so must possess a valid Hawaii State Driver's License.
  • Required to meet multiple priorities and project due dates.
  • May require late hours and weekends to complete assignments and projects.

    This job description provides a general description of the common duties performed by a person in this position. It does not include every possible duty an individual in this position may be asked to perform and is not all-encompassing. Jobs also may require 'other duties as assigned' and such assignments are considered part of this position's job assignment. This job description is provided as a general summary and does not constitute a contract for employment, and does not in any way alter Hawaiian Telcom's employment-at-will relationship with any employee in this position.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, gender, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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