hawaii | Recreation Officer in Kahuku, HI

Recreation Officer

  • Copley Square Hotel
  • $32,740.00 - 46,510.00 / Year *
  • 56-565 Kam Hwy
  • Kahuku, HI 96731
  • Full-Time
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Benchmark's company culture is central to our management philosophy. The company's stated purpose is \"to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the \"benchmark\" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Assist all guests at pool facilities and beach with towels, seating, loans/rentals and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. Monitors and patrols pool facilities/beach and perimeter in order to provide a safe environment for guests and employees and to minimize opportunities for loss or injury.

Job Description:

JOB OVERVIEW:

Assist all guests at pool facilities and beach with towels, seating, loans/rentals and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. Monitors and patrols pool facilities/beach and perimeter in order to provide a safe environment for guests and employees and to minimize opportunities for loss or injury.

REPORTS TO: Safety and Security Recreation Officer Shift Supervisor.

WORK ENVIRONMENT:

Pool facilities and service areas. Pool facilities, service areas, and beach & tram activities

Job involves working:

* under variable temperature conditions (or extreme heat or cold).
* under variable noise levels.
* outdoors/indoors.
* around fumes and/or odor hazards.
* around dust and/or mite hazards.
* around chemicals.

KEY RELATIONSHIPS

Internal: All Resort Employees

External: Hotel Guest/ Visitors, Police Department, Fire Department, Ambulance, Vendors and contractors.

QUALIFICATIONS

Essential:

Valid certification in first aid and training in CPR High school graduate. Criminal free record Valid Hawaii's drivers license Compute accurate mathematical calculations. Fluency in English both verbally and written. Provide legible communication and directions. Ability to:

* Perform job functions with attention to detail, speed and accuracy.
* Prioritize and organize.
* Be a clear thinker, remaining calm and resolving problems using good judgement.
* Follow directions thoroughly.
* Understand guest's service needs.
* Work cohesively with co-workers as part of a team.
* Work with minimal supervision.
* Maintain confidentiality of guest information and pertinent resort data.

Desirable:

3 years security experience. Experience in Hospitality Industry in similar position. Previous guest relations training. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in first aid and training in CPR. Fluency in a second language, preferably Japanese.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 70 pounds.

2. Endure various physical movements throughout the work areas.

3. Reach ____ inches/feet.

4. Remain in stationary/up right position for 4 /hours throughout work shift.

5. Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Maintain complete knowledge of:
* Daily house count, VIPs in-house, arrivals/departures.
* Scheduled group activities and locations within hotel.
* All resort facilities and services.
* Hours of operation of each outlet.
* All equipment and services available for guests at the Pool facility and beach.
* All safety and sanitation regulations for Pool facility and beach.
* Fire and emergency plans
* Department rules of conduct
* Facility layout
* Monitor all guest activity in assigned work area; be alert to any sign of trouble. Ensure safety of guests and enforcement of pool rules/beach precautions according to department standards.
* Monitor beach warning signs and change according to weather conditions.
* Utilize first aid and lifesaving procedures when situations demand such.
* Remove trash and debris from all work areas and Pool facility.
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Sweep, wash down, mop and clean the pool deck; use squeegee to dry decks.
* Clean, vacuum and brush the Jacuzzi and pool; check filters and ensure proper working order.
* Take pool/Jacuzzi chemical readings at scheduled times; add designated chemicals.
* Resolve guest complaints, ensuring guest satisfaction.
* Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.
* Obtain clean towels from Laundry and transport to Pool/Beach; roll and stack towels.
* Check supply and equipment levels; report shortages to Supervisor.
* Greet guests; acknowledge guests.
* Distribute and retrieve towels for guests. Collect dirty towels left on chairs and in pool/beach areas.
* Report any unauthorized persons in the Pool/Beach areas to the supervisor.
* Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - - be vigilant for all safety/security issues, correct and/or report all issues immediately.
* Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty.
* Present yourself properly in the work place at all times - full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.

SECONDARY JOB FUNCTIONS

Follow maintenance program and cleaning schedule. Document pertinent information on Officer/ Dispatch Log. Document maintenance needs on work orders and submit to Security Dispatch Office/Supervisor.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

EOE/M/D/V/F



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.